Frequently Asked Questions

We know many of you will have questions about the change of format and the impact this will have on the conference. Please see below for answers to some common queries. 

If you have any additional questions, please email


Q: Are the dates staying the same for the conference?

A: Yes, the Virtual Conference will run from 8-10 September 2021.

Q: Are registration fees the same as the face-to-face format?

A: Virtual rates will be different. If you have already registered, any difference will be refunded to you. Virtual registrations cover all days of the conference and allow access to all the content; therefore single day attendance options will not be available. 

Content will be available for 3 months post-NNEC2021 to enable you to watch the sessions in your own time. This gives you greater value and flexibility at a discounted rate. Details on registration fees are available on the website. 

Click here for Registration Fees & Information

Q: I’ve already paid for my registration? Do I need to do anything? 

A: If you have already paid for your registration, you will be contacted within the next week. Any difference in fees will be refunded to you and will send you confirmation of this. 

Q: I’ve paid for my registration and would like a refund. Who do I contact?

A: If you’ve paid your registration already, you will be contacted individually within the next week as to how you would like to proceed. If you communicate you would like a refund, this will be actioned. If in any doubt, please email

Q: I’ve booked my accommodation at Sea World. What are my next steps?

A: If you’ve made a hotel booking at Sea World through the registration site, these will be automatically released and you will not incur any charges. There is nothing further for you to action regarding this and and this cancellation will be confirmed in writing to you as we update your registration details.

Q: I’ve booked my flights and accomodation to the Gold Coast. What do I do? 

A: Please refer to Insurance and Liability information on the website


Q: When does Early Bird Registrations close?

A: To give everyone more opportunity to receive the preferential rate, we have extended the Early Bird deadline
until Friday 30 July (23.59 AEST).

Q: How will I log into the Virtual Conference? 

A: Access and login details will be shared with all registered delegates nearer to the conference dates. You will also receive instructions and guidelines on how to use the portal to make the most of your experience.

Q: Will the program change?

A: The program will be adjusted to accommodate a virtual format. The updated program will be available online soon. If you are an oral or poster presenter, guidelines and details about your session and presentation will be communicated shortly. 

Q: How do I watch the Conference Recordings?

A: All conference registrations include session recordings available for 3 months post-conference.

These recordings can be accessed through the NNEC 2021 Virtual Portal. Please use your username and App PIN to login.


Q: Can I still interact with Sponsors/Exhibitors? 

A: Yes, absolutely. Our Sponsors and Exhibitors are a key component of the conference experience and we actively encourage delegates to network and interact with them. Further instructions regarding how to do this will be provided in due course. Their valued support is greatly appreciated.

If you would like to further contact our Sponsors or Exhibitors, visit FAQs in their booth or contact us on


Q: I would like to change my abstract offer response (accept/decline) due to the new conference format. How do I do this? 

A: If your abstract was successful and you have been told it has been accepted as an Oral or Poster Presentation, we will resend the link so you can update your response if you need to. If your response has not changed, no further action is required. Please ensure you have accepted via the response link no later than Wednesday 21 July. 

Q: What if I’ve never presented virtually before?

A: We know this is different and while some of you may have already presented at, or attended, a virtual conference; for others, this will be your first experience. We will make every effort to ensure you are comfortable with the platform and familiar with the setup well in advance of your presentations. We will send out guidelines and provide clear instructions about what to expect and how to use the virtual platform. 

Q: How will I, as a presenter, know how to use the technology?

A: Additional to guidelines, we will have rehearsal and briefing sessions for all presenters to show you the actual platform and run you through the whole process and technical requirements. The virtual platform is very user friendly, and we will ensure you are comfortable with this before your session.

Q: Will you send out guidelines for Posters and/or Oral presenters?

A: Absolutely. If you have been accepted as an Oral or Poster Presenter, guidelines will be provided regarding your presentation, format. 

Q: I have submitted an abstract and have queries about the outcome. 

A: Please email


Conference Secretariat

DC Conference & Association Management
Suite 103, Level 1, 3-5 West Street
North Sydney NSW 2060

Contact Us

T: +61 2 9954 4400